Library Services:

1.  What is your classification?

  Pick one Faculty Student Staff Administrator Community Patron

2. How long have you been using this library or its online services?

           Pick one This is my first time This semester 1 year 2-3 years 4 or more years

3. Ordinarily, how often do you visit the library? 

            Pick one 4 or more times per month 2-3 times per month Once a month Less than once a month

4. Why do you usually come to the library?  Please check all that apply

           Study

           Look for journal articles 

           Look for books

           Consult a librarian for assistance in locating information

           Attend a library instruction (library research) class in the library

           Attend for a for-credit academic class

           Attend a study group or club meeting

           Check email

           Use internet

           Other

5. When you have come to the library, has there been a staff member readily available to assist you?

           Pick one Yes No

6. If you answered “no,” when did you find the staffing level to be low?  Please check all that apply.

          Morning (Mon.-Fri.)                    Saturday

          Afternoon (Mon.-Fri.)                  Sunday

          Evening (Mon.-Fri.)

7. If the staffing level was low, which department(s) were you using at the time? Please check all that apply.

          Circulation (Main level)               IS&T Help Desk (lower level)

          Reference (Main level)                Dixon Pentecostal Research Center (Upper level)

          Periodicals (Main level)

8. What aspect of this library have you enjoyed the most? 

9. What is the most needed change or addition to this library’s facility?

10. What is the most needed change or addition to this library’s on-site services?

Online Services

11. Whenever you have used the library’s website, how easy have you found it to use?

12. What is the most needed change or addition to the library’s website?

        

13. Whenever you have used library databases have you been able to find the information you need?

14. What is the most needed change or addition to the library’s databases?

15. Ordinarily, how often do you use the library’s online services (online catalog, eBooks, databases, orlibrary guides) from a computer outside the library?

        Pick one 4 or more times a month 2-3 times per month Once a month Less then once a month Never

16.Have you used other libraries while attending school here? 

        Pick one Frequently Sometimes Rarely Haven't used another library         

17. Which ones have you used? Please check all that apply.

          Cleveland Public Library             

          Cleveland State Community College Library           

          UTC       

          UTK

          Emory

          Other

18. Why have you used them? Please check all that apply

          Leisure reading       

          Journals

          Newspapers

          Databases  

          Reference books

          Library was  near my home

          Other

Thank you for completing this survey.  Your opinion is important to us as we endeavor to assist you by providing resources to meet your research needs.